STORE POLICY
These general terms and conditions ("Conditions") govern the rights and obligations of you, as buyers and us as the seller within the contractual relations concluded through the E-shop on the website www.zenae.sk
All information about the processing of your personal data is contained in the principles of personal data processing, which you will find herePRIVACY POLICY AND USE OF COOKIES
As you know, we communicate primarily at a distance. Therefore, it also applies to our Agreement that means of distance communication are used, which allow us to reach an agreement without the simultaneous physical presence of Us and You.
If any part of the Terms contradicts what we have jointly agreed upon as part of your E-shop purchase process, this particular agreement will take precedence over these Terms.
1. SOME DEFINITIONS:
1.1 The price is the financial amount you will pay for the Goods;
1.2 The price for transport is the financial amount you will pay for the delivery of the Goods, including the price for its packaging;
1.3 The total price is the sum of the Price and the Transport Price;
1.4 VAT is value added tax according to valid legal regulations;
1.5 The e-shop is an internet shop operated by Nami at the address www.zenae.sk, where the purchase of the Goods will take place;
1.6 An invoice is a tax document issued in accordance with the Value Added Tax Act for the Total Price;
We are the company KRUPANOVA sro, with its registered office at Dlhá 4978 / 22A, 903 01 Senec, ID number 53540662, entered in the Commercial Register kept by the District Court Bratislava I., Section Sro, file no. 149859 / B, e-mail info@zenae.sk, telephone number +421 910 778 134, referred to by law as the seller;
1.7 The Order is your irrevocable proposal to enter into an Agreement for the purchase of Goods with Us;
1.8 The goods are everything you can buy on the E-shop;
1.9 The User Account is an account established on the basis of the data provided by you, which enables the storage of the entered data and the storage of the history of the ordered Goods and concluded contracts;
1.10 You are the person purchasing on our E-shop, legally referred to as the buyer;
1.11 The Contract is a purchase contract agreed on the basis of a duly completed Order sent via the E-shop, and is concluded when you receive an Order confirmation from Us.
2. GENERAL PROVISIONS AND INSTRUCTIONS
2.1 The purchase of the Goods is only possible via the web interface of the E-shop.
2.2 When purchasing the Goods, it is your duty to provide us with all information correctly and truthfully. We will therefore consider the information you have provided to us when ordering the Goods to be correct and true.
3. CONCLUSION OF THE CONTRACT
3.1 The contract with us can be concluded only in the Slovak language.
3.2 The contract is concluded at a distance through the E-shop, while the costs of using means of communication at a distance are borne by you. However, these costs do not differ in any way from the basic rate you pay for the use of these funds (ie especially for internet access), so you do not have to expect any additional costs charged by Us beyond the Total Price. By submitting the Order, you agree to the use of means of distance communication.
3.3 In order to be able to conclude the Agreement, it is necessary for you to create a draft Order on the E-shop. This proposal must include the following information:
a) Information about the purchased Goods (in the E-shop you indicate the Goods you are interested in purchasing with the "Add to cart" button);
b) Information on the Price, the Price for transport, VAT, the method of payment of the Total Price and the required method of delivery of the Goods; this information will be entered within the creation of the Order proposal within the user environment of the E-shop, while the information on the Price, Shipping Price, VAT and Total Price will be provided automatically based on the Goods you have selected and the method of its delivery;
c) Your identification data used to enable us to deliver the Goods, in particular in the range of name, surname, delivery address, telephone number and e-mail address;
3.4 During the creation of the Order proposal, you can change and check the data until its creation. After checking, you will create an Order by pressing the "Order with payment obligation" button. However, before pressing the button, you must confirm your acquaintance and agreement with these Conditions, otherwise it will not be possible to create an Order. Use the checkbox to confirm and agree. After pressing the "Order with payment obligation" button, all completed information will be sent directly to Us.
3.5 We will confirm your Order as soon as possible after it is delivered to us by a message sent to your e-mail address entered in the Order. The confirmation will include a summary of the Order and these Conditions. By confirming the Order on our part, an Agreement is concluded between us and you. The conditions in the wording effective on the day of ordering form an integral part of the Contract.
3.6 There may also be cases where we will not be able to confirm your Order. These are mainly situations where the Goods are not available or cases where you order a larger number of Goods than is possible on our part. However, we will always provide you with information on the maximum number of pieces of the Goods in advance within the E-shop and it should therefore not be surprising for you. In the event that there is any reason why we cannot confirm the Order, we will contact you and send you an offer to conclude the Contract in an amended form compared to the Order. In this case, the Contract is concluded when you confirm our offer.
3.7 In the event that a manifestly incorrect Price is stated within the E-shop or in the Order design, mainly due to a technical error, we are not obliged to deliver the Goods to you for this Price even if you have received an Order confirmation and the Contract has been concluded. . In such a situation, we will contact you immediately and send you an offer to enter into a new Agreement in an amended form compared to the Order. In this case, the New Agreement is concluded when you confirm our offer. In the event that you do not confirm our offer within 3 days of its submission, we are entitled to withdraw from the concluded Agreement. A obvious error in the Price is considered to be, for example, a situation where the Price does not correspond to the usual price at other sellers or there is no number.
3.8 In the event that the Agreement is concluded, you are liable to pay the total price.
3.9 If you have a User Account, you can place an Order through it. Even in this case, however, you have a duty to check the accuracy, veracity and completeness of the pre-filled data. However, the method of creating an Order is the same as in the case of a buyer without a User Account, but the advantage is that it is not necessary to fill in your identification data repeatedly.
3.10 In some cases, we allow you to take advantage of a discount on the purchase of the Goods. In order to provide a discount, it is necessary that you fill in the data about this discount in the pre-determined field within the Order proposal. If you do so, the Goods will be provided to you at a discount
4. USER ACCOUNT
4.1 Based on your registration in the E-shop, you can access your User Account.
4.2 When registering a User Account, it is your duty to state all entered data correctly and truthfully and to update them in the event of a change.
4.3 Access to the User Account is secured by username and password. It is your responsibility to maintain the confidentiality of this access data and not to provide this data to anyone. In the event of their misuse, we are not responsible.
4.4 The user account is personal and you are therefore not entitled to allow its use by third parties.
4.5 We may cancel your User Account, especially if you do not use it for more than 365 days or if you breach your obligations under the Agreement.
4.6 The user account may not be available at all times, especially with regard to the necessary maintenance of hardware and software
5. PRICE AND PAYMENT TERMS, RESERVATION OF OWNERSHIP RIGHT
5.1 The price is always stated within the E-shop, in the draft Order and in the Contract. In the event of a conflict between the Price stated for the Goods within the E-shop and the Price stated in the draft Order, the Price stated in the draft Order shall apply, which will always be the same as the price in the Contract. The draft Order also states the price for transport, or the conditions when the transport is free.
5.2 The total price is stated including VAT, including all fees stipulated by special legal regulations.
5.3 We will request payment of the Total Price from you after the conclusion of the Contract and before handing over the Goods. You can pay the Total Price in the following ways: by payment by transfer to the seller's account, by payment card online through the payment gateway.
5.4 The invoice will be issued in electronic form after payment of the Total Price and will be sent to your e-mail address specified in the Order.
5.5 Ownership of the Goods passes to you only after you have paid the Total Price and taken over the Goods. In the case of payment by bank transfer, the total price is paid by crediting our account, in other cases it is paid at the time of payment.
6. DELIVERY OF GOODS, TRANSFER OF RISK OF ACCIDENTAL DAMAGE AND ACCIDENTAL Deterioration of the PURCHASE
6.1 The goods will be delivered to you in the manner of your choice, and you can choose from the following options:
a) Personal collection at our plant at Sliačska 10, 831 02 Bratislava;
b) Personal collection at Packeta's points of sale;
c) Delivery via transport companies Slovenská pošta, Packeta.
6.2 The goods can be delivered within the Slovak Republic and the Czech Republic.
6.3 We are obliged to deliver the goods to you immediately, but no later than within 30 days from the date of concluding the Contract. During the performance of the Contract, such facts may occur that will affect the delivery date of the Goods you have ordered. We will immediately inform you by e-mail about the change of the delivery date and the new expected delivery date of the ordered Goods, while your right to withdraw from the Contract is not affected by this. Our request addressed to you to express whether you insist on the delivery of the Goods ordered by you at the new date is also a part of our notification of the new delivery date of the Goods. In the case of personal collection at the plant, we will always inform you about the possibility of picking up the Goods via e-mail.
6.4 When taking over the Goods from the carrier, it is your duty to check the integrity of the packaging of the Goods and in case of any damage to immediately notify the carrier and Us. In the event of damage to the packaging, which indicates unauthorized handling and entry into the shipment, it is not your responsibility to take over the Goods from the carrier.
6.5 You are obliged to take over the goods at the agreed place and time. If you do not accept the delivered Goods according to the previous sentence, we will inform you by e-mail where you can take over the Goods, including the deadline for taking them over, or we will re-deliver the Goods to you based on your written request sent no later than 14 days after you should take over the Goods, and you undertake to reimburse us for all costs associated with the re-delivery of the Goods. In the event that you violate your obligation to take over the Goods, except in cases under Art. 6.4 of these Conditions, it does not result in a breach of our obligation to deliver the Goods to you. At the same time, the fact that you do not take over the Goods is not a withdrawal from the Agreement between us and you. If you do not take over the Goods even within the additional period, we have the right to withdraw from the Contract due to your material breach of the Contract. If we decide to exercise the right in question, the withdrawal is effective on the day we deliver this withdrawal. Withdrawal from the Contract does not affect the right to compensation for damages in the amount of the actual costs of the attempt to deliver the Goods, possibly another claim for damages, if any.
6.6 If, for reasons arising on your part, the Goods are delivered repeatedly or in another way than agreed in the Contract, it is your obligation to reimburse Us for the costs associated with this repeated delivery. We will send you payment details for the payment of these costs to your e-mail address specified in the Agreement and are due within 14 days of receiving the e-mail.
6.7 The risk of damage to the Goods passes to you the moment you take it over. In the event that you do not accept the Goods, except in cases under Art. 6.4 of these Conditions, the risk of accidental destruction and accidental deterioration of the Goods passes to you at the moment when you had the opportunity to take it over, but for reasons on your part it was not taken over. The transfer of the danger of accidental destruction and accidental deterioration of the Goods means for you that from this moment you bear all the consequences associated with the loss, destruction, damage or any impairment of the Goods.
7. WITHDRAWAL FROM THE CONTRACT
7.1 Withdrawal from the Agreement, ie the termination of the contractual relationship between Us and you from the beginning, may occur for the reasons and in the ways specified in this article, or in other provisions of the Conditions, in which the possibility of withdrawal is expressly stated.
7.2 If you are a consumer, ie a person purchasing the Goods outside the scope of your business, you have the right to withdraw from the Contract without giving a reason within 14 days from the date of delivery of the Goods in accordance with § 7 of the Consumer Protection Act. In the event that we have concluded a Contract, the subject of which is several types of Goods or delivery of several parts of the Goods, this period begins to run only on the day of delivery of the last part of the Goods, and if we have entered into a Contract under which we will deliver the Goods to you regularly and repeatedly, begins on the day of delivery of the first delivery. You may withdraw from the Agreement in any provable manner (in particular by sending an e-mail or letter to our addresses listed under Our identification data). You can also use the sample form provided by Our Party - FORM FOR WITHDRAWAL FROM THE CONTRACT
7.3 However, even as a consumer, you may not withdraw from the Contract in cases where the subject of the Contract is:
a) the sale of Goods, the Price of which depends on the movement of prices on the financial market, which we cannot influence and to which can to withdraw from the Contract during the term;
b) the sale of Goods which have been made to your specific requirements, which have been made to measure for you or Goods intended specifically for one consumer;
(c) the sale of Goods which are subject to rapid deterioration or deterioration and Goods which, after delivery, have been inseparably mixed with another;
d) sale of the Goods enclosed in a protective packaging which cannot be returned for health or hygiene reasons and whose protective packaging has been broken after delivery;
7.4 Withdrawal period according to Art. 8.2 The Terms and Conditions shall be deemed to have been complied with if you send us a notice that you withdraw from the Agreement during the course of the Terms and Conditions.
7.5 In the event of withdrawal from the Agreement, the Price will be returned to you within 14 days from the effective date of withdrawal to the account from which it was credited, or to the account selected in the withdrawal from the Agreement. However, the amount will not be refunded until you return the Goods to Us or prove that it has been sent back to Us. Goods Please return to us clean, if possible including the original packaging.
7.6 In the event of withdrawal from the Contract pursuant to Art. 8.2 You are obliged to send the Goods to Us, to hand over the Goods to Us or to a person authorized by us to take over the Goods, within 14 days of the withdrawal. you bear the costs of returning the Goods to Us. This does not apply if we agree to pick up the Goods in person or through a person authorized by us. The deadline is maintained if the Goods were handed over for transport no later than on the last day of the deadline. On the other hand, you are entitled to a refund of the Price for transport, but only in the amount corresponding to the cheapest method of delivery of the Goods that we offered for the delivery of the Goods.
7.7 You are liable for damage in cases where the Goods will be damaged as a result of your handling differently than it is necessary to handle due to its nature and properties. In such a case, we will bill you for the damage caused after the Goods are returned to Us and the due amount is 14 days.
7.8 We are entitled to withdraw from the Contract due to the sale of stock, unavailability of the Goods, or if the manufacturer, importer or supplier of the Goods agreed in the Contract has discontinued production or made major changes that made it impossible to fulfill our obligations under the Contract or due to force majeure. upon all our best efforts to obtain a reasonable request from us, we are unable to deliver the Goods to you within the period specified in these Terms. In these cases, we are obliged to inform you of this fact without undue delay and return the Total Price already paid to you, within 14 days from the date of notification of withdrawal from the Contract. We will refund the paid Total Price for the Goods in the same way as you paid the Total Price, without prejudice to the right to agree with you on another method of refund if no additional fees are charged in connection therewith.
7.9 We are also entitled to withdraw from the Contract if you have not taken over the Goods within 5 working days from the day when you became obliged to take over the Goods.
8. SUBMISSION OF SUGGESTIONS AND COMPLAINTS
8.1 As a consumer, you are entitled to submit suggestions and complaints in writing, via e-mail to: info@zenae.sk
8.2 We will inform you of the assessment of the complaint or complaint by e-mail sent to your e-mail.
8.3 The supervisory authority is the Slovak Trade Inspection Authority (SOI), the SOI Inspectorate for the Bratislava Region, with its registered office at Bajkalská 21 / A, POBox no. 5, 820 07 Bratislava, tel. no. 02/58 27 21 72, 02/58 27 21 04.
8.4 Complaint to carry out an inspection If you are not satisfied with the handling of your complaint or complaint, you can also submit it electronically via the platform available on the website https://www.soi.sk/sk/Podavanie-podnetov-staznosti-navrhov-a-ziadosti/ Podajte-podnet.soi .
9. ALTERNATIVE SETTLEMENT OF CONSUMER DISPUTES
9.1 You have the right to contact us with a request for redress, via an e-mail sent to: info@zenae.sk if you are not satisfied with the way we have handled your complaint or if you believe that we have violated your rights. If we respond to your request in the negative or do not respond within 30 days of its submission, you have the right to file a motion to initiate alternative dispute resolution of the subject of alternative dispute resolution (hereinafter referred to as the “Entity”) pursuant to Act no. 391/2015 Coll. on Alternative Dispute Resolution and on Amendments to Certain Acts, as amended (hereinafter referred to as the “Alternative Dispute Resolution Act”).
9.2 The entities are bodies and authorized legal entities pursuant to Section 3 of the Alternative Dispute Resolution Act and their list is published on the website of the Ministry of Economy of the Slovak Republic. https://www.mhsr.sk/obchod/ochrana-spotrebitela/alternativne-riesenie-spotrebitelskych-sporov-1/zoznam-subjektov-alternativneho-riesenia-spotrebitelskych-sporov-1 .
9.3 You may submit a proposal in the manner specified pursuant to Section 12 of the Alternative Dispute Resolution Act.
9.4 You also have the right to initiate out-of-court dispute resolution online via the ODR platform available at https://ec.europa.eu/commission/presscorner/detail/en/IP_16_297 , resp. https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=SK .
10. FINAL PROVISIONS
10.1 We will deliver all written correspondence with you by e-mail. Our e-mail address is listed next to our identification data. We will deliver correspondence to your e-mail address specified in the Agreement, in the User Account or through which you have contacted us.
10.2 The contract can only be changed on the basis of our written agreement. However, we are entitled to amend these Terms, but this change will not affect the Contracts that have already been concluded, but only the Contracts that will be concluded after the change takes effect. We will send information about the change to your e-mail address at least 14 days before the change takes effect. If we do not receive a notice of the concluded Contract for regular and repeated deliveries of the Goods from you within 14 days of sending the information about the change, the new conditions become part of our Contract and apply to the next delivery of the Goods following the change effective. The notice period if you give notice is 2 months.
10.3 In the event of force majeure or unforeseeable events (natural disaster, pandemic, operational failures, subcontractors' failures, etc.), we will not be liable for damage caused by or in connection with force majeure or unforeseeable events, and if this situation lasts after for a period longer than 10 days, We and you have the right to withdraw from the Agreement.
10.4 A sample form for withdrawal from the Contract is attached to the Conditions.
10.5 The Agreement, including the Terms, is archived in electronic form with Us, but is not accessible to you. However, you will always receive these Terms and Conditions of the Order with a summary of the Order by e-mail and you will therefore always have access to the Agreement even without our cooperation. We always recommend that you save your Order confirmation and Terms and Conditions.
10.6 No codes of conduct apply to our activities according to § 3 par. 1 letter n) of the Consumer Protection Act at a distance.
10.7 These Terms take effect on 1.4.2022.